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CONTENT BY

Patty Soltis

6 out of 13 Results

Customer experience teams grapple with strained resources in tight job market

Article by Patty Soltis

| Dec 21, 2022

Companies face critical customer experience resource shortages

Article by Patty Soltis

| Nov 1, 2022

Spotlight: A Guide to CX Agencies and Consultancies

Report by Patty Soltis

| Oct 31, 2022

How to Find the Right One and Build a Successful Partnership

The Daily: CX in tough economic times, the best retailer mobile app, and convenience for the holidays

Audio by Patty Soltis

| Oct 17, 2022

Reimagining Retail: How the employee experience informs customer experience and retail leadership examples

Audio by Patty Soltis,

and Suzy Davidkhanian

| Sep 13, 2022

The Daily: Leadership strategy, virtual service, and automakers pivot to CX

Audio by Patty Soltis

and Rachel Hasson

| Sep 9, 2022

CONTENT BY

Patty Soltis

Patty Soltis

Patty Soltis, Principal Analyst, leads the Customer Experience vertical. Patty has over 30 years in... More
Patty Soltis, Principal Analyst, leads the Customer Experience vertical. Patty has over 30 years in customer experience combined as a results-oriented consultant and a top performing practitioner in retail. She is a certified CCXP and has earned her CX-PRO. She has her MBA from Oakland University and her BS from the Kelley School of Business at Indiana University.

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